Refund policy

We have a 30-day return policy for physical items, which means you have 30 days after receiving your item to request a return or replacement.

Digital Downloads (Non-Refundable)
Due to the instant nature of digital files, all digital download purchases (e.g., printable art files) are final and non-refundable. If you experience any technical issues downloading or opening your files, please contact us immediately at designmaker41@gmail.com and we will happily assist you or resend the files.

Physical Products
To be eligible for a return on physical items (such as framed prints or canvas), your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or report an issue, contact us at designmaker41@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception. If your item arrives damaged, defective, or if you receive the wrong item, contact us immediately at designmaker41@gmail.com with clear photos of the damaged product and packaging. Because our physical products are printed on demand, we will gladly arrange a free replacement or issue a full refund for damaged or misprinted orders.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve inspected your issue, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your refund, please contact us at designmaker41@gmail.com.